- July 2012 Workshops in Sydney and Melbourne: Mediating workplace bullying complaints
- New Editorial - Mediating workplace bullying complaints: taking an occupational health and safety approach
- LEADR Adelaide Workshop 25 November: Mediating workplace bullying complaints
- LEADR Professional Development Presentation: Mediation – is it suitable for workplace bullying complaints?
- Moira Jenkins to speak at LEADR Conference in Brisbane 7 - 9 September 2011
Contact Officer Training
Your Contact Officers are often the first port of call for an employee who is feeling bullied or harassed, or is faced with a conflict situation that they are having difficulty resolving on their own. How Contact Officers manage the issues that are bought to them can determine whether they escalate, or are resolved successfully. They need to be good communicators, level headed and aware of their role, and the limitations of their role. Contact Officer training is an important part of the workplace training we deliver in conflict management, diversity, preventing and addressing bullying, harassment and discrimination.
Contact Officer training develops a thorough understanding of the role of the Contact Officer using real life scenarios that help the course participants understand their role.
The course includes an understanding of the organisation's specific workplace conduct policy, the relevant state and federal legislation and it also ensures the Contact Officers know the limitations to their role.
The training helps the Contact Officer to develop the skills necessary to listen to complainants and respondents and assist them in examining options for managing conflict situations.
We pay particular attention to ensuring the Contact Officers have a good understanding of what is workplace bullying and sexual harassment and what it is not.
Often this training is done in conjunction with a review the organisation's workplace conduct policy. The combination of policy review and associated training can provide good impetus to a change of culture in the workplace.
Contact Aboto to find out more about these workshops, and how they can be designed to meet the particular needs of your department or team.