Training in managing workplace conflict

What can we offer?

At Aboto we conduct Workplace Training in conflict management and in preventing and addressing bullying, harassment and discrimination.

The culture of your organization or team can lift its performance or can stifle it. The values, attitudes and behaviours of managers, supervisors and employees determine whether a team / organisation or business succeeds or fails. Bullying, harassment or discrimination can be expensive in both human costs and financial costs. Workers will not be producing their best work if they feel threatened, intimidated or angry. They will be more likely to make mistakes, and even injure themselves or others.

Psychological injuries caused by workplace conflicts such as bullying and harassment are real and they are expensive in both human and financial costs. Claims for psychological injury at work have a median time lost from work of 9.7 weeks, more than double the time lost of 4.0 weeks for physical injury claims. Claims involving bullying and harassment have the greatest time lost from work (11.0 working weeks). (Australian Occupational Health and Safety Compensation Council, 2007). A positive work environment is likely to result in less absenteeism and employee turnover, better safety practices and improved staff wellbeing.

Bullying research has identified key risk factors that predict the likelihood of bullying or harassment occurring in an organisation. At Aboto we can assist your management team to carry out an OHSW audit to recognise and the control the risks that are predicative of bullying and harassment. We can train staff in their responsibilities and rights, and we can train Contact Officers, in expanding their role to coach staff in conflict so that they are better skilled to manage conflicts appropriately.

Workplace Training

When conducting training for your organisation we customise all workshops so that they support your companies polices and processes in order to achieve the culture that you are aiming for.

An Occupational Health Safety and Welfare approach is taken to the prevention and management of workplace bullying and harassment. In our conflict management training we aim to equip participants with practical skills to resolve conflicts before they become entrenched disputes, and before they escalate into workplace bullying complaints.

During the workshops we utilise case studies that are relevant to your organisation, including South Australian and national legal cases that provide examples of what happens when things go wrong.

Our Approach to Training

Key features of our training delivery techniques include:

attention to pre training consultation and needs analysis
a high degree of participant interaction in our workshops
the use of case studies that are relevant to your organisation and its culture
a practical approach which focuses on skill acquisition
An approach to preventing and addressing workplace bullying and harassment that is based on best practice recommendations, and an OHS&W approach

Because of our approach to training, your organisation can be sure that the training is relevant and practical and based on best practice.

Programs include:

Bullying, Discrimination and Harassment – Staff Rights and Responsibilities
Bullying, Discrimination and Harassment in the Workplace – Managers Responsibilities
Taking an OHSW approach to workplace bullying
How to carry out a risk assessment and conduct risk control measures to prevent workplace bullying and harassment
Designing policies and procedures to promote respectful behaviours in your organisation
The Role of the Contact Officer
Conflict coaching for Contact Officers- expanding the Contact Officer role

Contact Aboto to find out more about these workshops, and how they can be designed to meet the particular needs of your department or team.


		What can we offer? At Aboto we conduct Workplace Training in conflict management and in preventing and addressing bullying, harassment and discrimination. The culture of your organization or team can lift its performance or can stifle it. The values, attitudes and behaviours of managers, supervisors and employees determine whether a team / organisation or business succeeds or fails. Bullying, harassment or discrimination can be expensive in both human costs and financial costs. Workers will not be producing their best work if they feel threatened, intimidated or angry. They will be more likely to make mistakes, and even injure themselves or others. Psychological injuries caused by workplace conflicts such as bullying and harassment are real and they are expensive in both human and financial costs. Claims for psychological injury at work have a median time lost from work of 9.7 weeks, more than double the time lost of 4.0 weeks for physical injury claims. Claims involving bullying and harassment have the greatest time lost from work (11.0 working weeks). (Australian Occupational Health and Safety Compensation Council, 2007). A positive work environment is likely to result in less absenteeism and employee turnover, better safety practices and improved staff wellbeing. Bullying research has identified key risk factors that predict the likelihood of bullying or harassment occurring in an organisation. At Aboto we can assist your management team to carry out an OHSW audit to recognise and the control the risks that are predicative of bullying and harassment. We can train staff in their responsibilities and rights, and we can train Contact Officers, in expanding their role to coach staff in conflict so that they are better skilled to manage conflicts appropriately. Workplace Training When conducting training for your organisation we customise all workshops so that they support your companies polices and processes in order to achieve the culture that you are aiming for. An Occupational Health Safety and Welfare approach is taken to the prevention and management of workplace bullying and harassment. In our conflict management training we aim to equip participants with practical skills to resolve conflicts before they become entrenched disputes, and before they escalate into workplace bullying complaints. During the workshops we utilise case studies that are relevant to your organisation, including South Australian and national legal cases that provide examples of what happens when things go wrong. Our Approach to Training Key features of our training delivery techniques include: attention to pre training consultation and needs analysis a high degree of participant interaction in our workshops the use of case studies that are relevant to your organisation and its culture a practical approach which focuses on skill acquisition An approach to preventing and addressing workplace bullying and harassment that is based on best practice recommendations, and an OHS&W approach Because of our approach to training, your organisation can be sure that the training is relevant and practical and based on best practice. Programs include: Bullying, Discrimination and Harassment – Staff Rights and Responsibilities Bullying, Discrimination and Harassment in the Workplace – Managers Responsibilities Taking an OHSW approach to workplace bullying How to carry out a risk assessment and conduct risk control measures to prevent workplace bullying and harassment Designing policies and procedures to promote respectful behaviours in your organisation The Role of the Contact Officer Conflict coaching for Contact Officers- expanding the Contact Officer role Contact Aboto to find out more about these workshops, and how they can be designed to meet the particular needs of your department or team.